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Set up Auto top-up on your Oyster card


Due to essential maintenance, customers will be unable to access their contactless payment card online account between 20:00 on Tuesday 27 June and 06:00 Wednesday 28 June. We apologise for any inconvenience caused.

1. Set up your Auto top-up online

2. Activate by making a journey at a Tube, DLR or Overground station or tram stop

3. Your Oyster card is topped up every time your pay as you go balance falls below 10 and you make a journey

I don't have an online account

Find your Oyster card number

Your Oyster number in on the back of your Oyster card on the top right

Confirming that you are the card holder

  • We will ask you to confirm a security question and answer, or to give us details of the last journey you made with the Oyster card. The journey must have been made within the last 8 weeks (but not today).
  • If you have not yet provided us with a security question and answer, and you have not used the Oyster card to travel in the last 8 weeks you will be unable to create an account. Please make a journey using the Oyster card and try again the next day.
  • For further assistance, please contact TfL Customer Services on 0343 222 1234 (8am - 8pm).