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Set up Auto top-up on your Oyster card

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Important

You can apply for a refund for your season ticket if you're self-isolating or not travelling due to concerns about coronavirus.

Find your Oyster card number

Your Oyster number in on the back of your Oyster card on the top right

Confirming that you are the card holder

  • We will ask you to confirm a security question and answer, or to give us details of the last journey you made with the Oyster card. The journey must have been made within the last 8 weeks (but not today).
  • If you have not yet provided us with a security question and answer, and you have not used the Oyster card to travel in the last 8 weeks you will be unable to create an account. Please make a journey using the Oyster card and try again the next day.
  • For further assistance, please contact TfL Customer Services on 0343 222 1234 (8am - 8pm).

Useful links

Oyster help

If you have queries or concerns, you can find help here

Oyster pay as you go

You can find out even more about Oyster pay as you go here